Privacy Policy

1. Overview & Scope

At FX Solar, we respect your privacy and are committed to safeguarding personal information entrusted to us. This Privacy Policy explains how FX Solar collects, holds, uses, discloses, and protects your personal information when you visit our website (fxsolar.com.au), enquire about our solar energy services, or engage us to design, supply, and install solar photovoltaic (PV), battery storage, or EV charging systems.

We comply fully with the Privacy Act 1988 (Cth), the 13 Australian Privacy Principles (APPs), the Spam Act 2003 (Cth), and the Clean Energy Council (CEC) Solar Retailer Code of Conduct.

2. Entity Details

This Privacy Policy applies to all operations conducted by FX Solar:

3. Categories of Information We Collect

To design accurate solar energy systems and fulfil our statutory installation and warranty obligations, we collect the following types of personal and property information:

4. How We Collect Personal Information

We collect personal information through lawful and fair means, primarily directly from you when you:

• Submit an online enquiry or quote request on fxsolar.com.au;
• Contact our Willawong office by telephone, email, or in person;
• Provide electricity bills, roof plans, or building specifications for site feasibility;
• Sign a solar installation quotation, contract, or STC assignment form;
• Connect your solar inverter or smart battery to a Wi-Fi monitoring portal.

5. How We Use Your Information

We use your personal data exclusively for purposes directly related to our solar energy services, including:

1. Engineering & System Design: Calculating optimal panel arrangements, shading impact, battery capacity, and payback estimates.
2. Network Approvals (DNSP): Lodging grid connection applications with electricity distributors (e.g. Energex or Ergon Energy).
3. STC Rebate Processing: Assigning Small-scale Technology Certificates with the Clean Energy Regulator so you receive upfront discount savings.
4. Installation & Commissioning: Facilitating our CEC-accredited installation teams and licensed electrical contractors on-site.
5. Warranty Administration & Post-Install Support: Registering multi-year manufacturer warranties and providing lifetime local support from our Willawong workshop.
6. Legal & Regulatory Compliance: Maintaining statutory accounting, electrical safety compliance, and taxation records.

6. Disclosure to Third Parties

We do not sell, rent, or trade your personal information to third parties or marketing brokers. We only disclose necessary information to trusted partners involved in delivering your solar system:

• Electricity Network Distributors: Energex and Ergon Energy for mandatory network connection applications and meter reconfiguration.
• Government Authorities & Regulators: The Clean Energy Regulator (CER), the Clean Energy Council (CEC), and Queensland Electrical Safety Office (ESO).
• Hardware Manufacturers: Tier-1 panel, inverter, and battery manufacturers (e.g., Fronius, Sungrow, Tesla, SolarEdge, Longi) for warranty registration and technical firmware support.
• Approved Solar Finance Providers: Only when you explicitly apply for solar financing through our partnered financial institutions.

7. Inverter Telemetry & Remote Monitoring

Modern solar and battery systems feature smart Wi-Fi monitoring portals (e.g. Sungrow iSolarCloud, Fronius Solar.web, Tesla App). When configured, these platforms collect operational data including solar generation, battery charge levels, and household energy draw. This data allows you to track your savings in real time and enables our technical team to provide proactive remote diagnostics if an alert arises.

8. STC Rebates & Consumer Protection

When claiming federal STC rebates under the Small-scale Renewable Energy Scheme (SRES), we are legally required to verify installation details, serial numbers, geolocated photos of installed panels, and customer signatures. This documentation is securely submitted to registered STC aggregators and the Clean Energy Regulator.

9. Data Storage & Security

We take all reasonable physical, technical, and administrative precautions to protect your personal information against misuse, interference, loss, unauthorized access, modification, or disclosure:

• All data transmissions across fxsolar.com.au are encrypted via SSL/TLS (HTTPS).
• Customer records and engineering proposals are stored in secure cloud systems with multi-factor authentication.
• Physical records at our Willawong facility are kept in restricted, monitored areas.
• We retain customer documentation for a minimum of 7 years in accordance with Australian taxation and electrical safety regulations, after which it is securely shredded or permanently deleted.

10. Accessing and Correcting Your Information

Under APPs 12 and 13, you have the right to request access to the personal information we hold about you, or to request corrections if you believe the information is inaccurate, out of date, or incomplete. We will respond to your request within 30 days without charge.

11. Complaints & Dispute Resolution

If you have any questions, concerns, or complaints regarding how we handle your personal data, please contact our Privacy Officer at contact@fxsolar.com.au. We will investigate your matter and provide a written response within 30 business days.

If you are not satisfied with our response, you may lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC):

12. Contact FX Solar

For all privacy-related enquiries, please get in touch with our team: